Customer Stories
Toast

Toast slashes interview scheduling time by 50% with GoodTime

50%

faster interview
scheduling

55%

fewer interview cancellations

139%

growth in Toast’s
interviewer pool

Industry

Technology

Location

Boston, Massachusetts

Company Size

5,500

ATS

Prioritizing hospitality in hiring

Toast is famous for helping restaurants run better, providing an all-in-one platform that empowers hospitality businesses to operate efficiently, grow sustainably, and better serve their customers. As Toast continues to expand within and outside the U.S., their talent team has focused on bringing that same level of operational excellence to their own “back-of-house” hiring process.

“Hospitality is at our core,” said Vice President of Talent Acquisition, Operations and Workspaces Jeff Moore. “When you think about how we translate that hospitality mindset into our candidate interviewing, having a really rock-solid scheduling platform and tools is really important to deliver the experience we’re looking for.”

As hiring activity scaled, Toast’s talent team recognized the need for a system that could keep pace without compromising the empathy, responsiveness, and care that define the company’s brand.

The friction of global scheduling at scale

Rapid global expansion pushed Toast’s manual coordination efforts to a breaking point. Different time zones and multi-day technical panels caused logistical friction that threatened to stall hiring velocity and upset the experience for candidates, recruiters, interviewers, and hiring managers.

“Interview scheduling is hard, but it’s a key component to a candidate’s journey,” Jeff said. “It’s how they first experience the company.”

As hiring activity increased, the team’s manual efforts struggled to stay afloat. Recruiters and candidate experience specialists had to juggle matching the right interviewers to each role while keeping candidates informed every step of the way. Scheduling interviews often meant playing what Senior Director of Talent Operations Lori Busch called “calendar Tetris” as teams hunted for available time slots. Training and shadowing interviewers added another layer of complexity, especially for technical roles requiring specific expertise.

As these demands grew, the talent team’s manual processes made it harder to move quickly and consistently. They began searching for a platform that could reduce manual coordination while supporting a more consistent, human experience at scale.

A more human hiring experience through AI-driven automation

Toast’s search led them to GoodTime, which overhauled the team’s scheduling engine in a number of ways:

GoodTime has a deep integration with the Greenhouse applicant tracking system. It plugs directly into the existing ecosystem without creating any new hiccups for recruiters.
Templatized solutions allow the team to scale without risk of team members duplicating each other’s efforts.
Greater flexibility means the team can accommodate various scheduling needs. GoodTime offers options like self-scheduling and bulk scheduling while maintaining manual scheduling options for complex situations.
The platform delivers data and insights around metrics like the number of interviews each interviewer completes, which candidates are canceling, which ones are rescheduling, and where to find bottlenecks.

“We didn’t have that level of visibility and accountability for our interview teams prior to GoodTime,” Lori said.

Beyond scheduling, GoodTime AI agents took on the heavy lifting, strengthening Toast’s interviewer training and shadowing programs with fresh training paths and automation. Suddenly, recruiters could spend less time managing logistics and more time focusing on candidates and interviewers.

At Toast, automation didn’t replace the human touch; it amplified it. AI agents enable the Toast team to easily handle complexity so the hiring experience remains thoughtful, responsive, and aligned with the company’s hospitality-driven values.

Faster scheduling, fewer disruptions

Since implementing GoodTime, Toast has ignited their hiring velocity and stabilized their global talent pipeline.

“With GoodTime, we’ve seen 50% faster interview scheduling and 55% fewer cancellations,” Jeff said. “When you zoom out, what’s great about that is we’re getting people scheduled faster with less internal friction.”

With scheduling data centralized in GoodTime, Toast’s talent team has a comprehensive view of their entire interview picture through transparent, actionable intelligence, making it easier to address issues before they impact candidates or hiring teams.

“Now, we can actually understand what’s happening and where things are slowing down,” Jeff said.

GoodTime has also supported Toast’s efforts to scale their interviewer pool much faster than before. Historically, the process was reliant on spreadsheets, tagging, and manual data entry, which was time-consuming for Toast’s candidate experience team. Adding automation capabilities removes the need for spreadsheets and creates a much faster way to ramp up interviewers.

“We’ve been able to increase our interview pool by about 139% because of the better visibility and better tracking in the training program. It’s easier to understand who’s scheduled and available to interview,” Lori said.

Lori also noted that GoodTime has shortened Toast’s time to schedule: “We can schedule in less than 12 hours as opposed to less than 24.”

These results have allowed Toast to move faster without sacrificing experience. Candidates benefit from quicker scheduling and fewer last-minute changes, while recruiters and interviewers spend less time managing logistics and more time engaging meaningfully in the hiring process.

“Changing a job is such a stressful experience and a big moment in people’s lives,” Lori said. “We want to make sure we’re helping people through that process and big decision in the way that we best can. It speaks to how we’re going to treat people as employees.”

For Toast, GoodTime’s impact goes beyond efficiency. By stripping away the logistical noise, GoodTime turned a scattered process into a competitive advantage. Toast is now free to build a world-class team while staying true to the hospitality-driven experience.

Where we landed

50%

faster interview scheduling

55%

fewer interview cancellations

139%

growth in Toast’s interviewer pool

AI for more human hiring.

Join hundreds of world-leading companies that have automated 90% of interview management tasks with human-centric AI.